Observe, initiate, build, share, repeat.
Long-form notes on shipping AI inside a telco. What the stack looks like, where it breaks, what I'd do differently.
How an AI companion for L1/L2/L3 support engineers at Orange Business converged, line for line, on the llm-wiki pattern Karpathy published in April 2026.
Nine agents took 14 minutes on a network incident. I rebuilt it as six deterministic nodes and one LLM call — 40 seconds, auditable, and owned by the ops teams.
